Privacy policy

Privacy policy

Latest update: April 24, 2021

Whether you are new to Sutori or a long-time user, please take some time to get to know our practices. This Privacy Policy is meant to help you understand how we collect and use the personal information you provide on our website www.sutori.com. This policy explains:

• What information we collect and why we collect it.
• How we use and share that information.
• The choices we offer you to protect your privacy and the rights you have, including how you can access and update your information.
• How to contact us if you have questions or concerns.

Children’s privacy & COPPA compliance

We take student privacy very seriously at Sutori and that is why we are fully COPPA-compliant for students under the age of 13 provided the student’s school, district and/or teacher has agreed to obtain parental consent for that child to use Sutori’s services.

• We only use personal student information to benefit the learning environment for students and teachers. We do not pass that data onto third parties.
• Sutori will never use any of the student's data for commercial purposes.
• No ads will be displayed for students through Sutori’s Education platform.
• Social media elements such as sharing or follow buttons are disabled for all user accounts under the age of 13.
• When a student makes his or her work public, we will not display the full name of the student but only his first name and the first letter of his or her last name. For instance, "John Doe" will become "John D".
• Upon request by a parent, we can delete all data associated with the student account on Sutori's servers. To do so, please fill in the request to delete student data .

What information we collect

We need to collect certain information about you to provide you with the Service or the support you request. The type of information we collect can vary depending on how you access and use Sutori. Additionally, you can choose to voluntarily provide information to us.

Information you provide to us to use the Service

We collect the information you provide when you sign up for a Sutori account, log in to your account, communicate with us, answer our surveys, upload content, or otherwise use the Services.

We request your first name and last name, an email address and whether or not you are older than 13 when you choose to sign up for Sutori so we can provide the Services to you and allow us to comply with applicable regulations. Without this information, we are not be able to provide you with the Service.

Visitors can always refrain from supplying certain information, but it may prevent them from engaging in certain Sutori services which require that information.

Information you provide to enhance your experience

You can choose to provide us with additional information in order to obtain a better user experience when using Sutori. This additional information will be processed with your consent and/or to provide you with services you request. This information includes your survey responses, participation in contests, promotions or other marketing efforts, suggestions for improvements, referrals, or any other actions on Sutori.

Information we get automatically when you use Sutori

We automatically collect information about you and how you use Sutori, like when you create a story, connect with a teacher, or view and interact with your or other users’ content. This information we collect includes:

Device information

Like most website operators, Sutori collects information about how users visit our site and the devices they use. We collect device-specific information (such as your hardware model, operating system version, device identifiers like IDFA and UDID, and mobile network information). Sutori may associate your device identifiers or other device information with your Sutori account to help us provide consistent services across your devices.

Log information

When you use Sutori, we automatically collect and store certain information about this activity. This data includes details of how you used our service, like your search queries, clicks and site navigation information. It also may include data such as:

• Browser type
• Referring site, and the date and time of each visitor request
• Login and logout times

Information we collect from other sources

We also collect some information from other sources and combine that with information we collect from you. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

The information we collect about you from third parties includes:

Facebook Connect, Google Login, Azure Login and Edmodo Connect

You have the option to log in to our site using sign-in services such as Facebook Connect, Google Login, Azure Login and Edmodo Connect. These services authenticate your identity and provide you the option to share certain personal information with us, such as your name, date of birth, and email address, to pre-populate our sign-up form.

Other users

Sutori may receive information about you from other users. For example, if another user chooses to invite a friend to collaborate on a story, we may ask that user for their friend’s email address so we can send the invites on their behalf. You may contact us at privacy@sutori.com to request that we remove your information from our database.

Other partners and companies

Sutori may also receive information about you from other sources, including our partners, service providers or other third parties.

How we use your information

We collect information about you when you use Sutori for a variety of reasons in order to support Sutori and to enable our team to continue to create engaging experiences for our users.

Providing, analyzing, improving and developing Sutori

We process the data we collect about you to operate, improve and develop the Sutori Service, including providing, maintaining, securing and improving our services, developing new ones, and protecting Sutori and our users. We are able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services. We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Here are some examples of how we use this information:

• Providing, maintaining and improving Sutori. The information we collect from you allows us to help you log in, host your content, and use the various features we have. It also allows us learn about how you and others use Sutori to help create new activities and services.
• Improving, personalizing and facilitating your use of Sutori. When you sign up and use a Sutori account, we ask whether you are an educator, student or business. We do this in order to ensure that content from Sutori is presented in the most effective manner for you.
• Measuring, tracking and analyzing trends and usage in connection with your use or the performance of Sutori. In order to develop and enhance our products and deliver a consistent, secure and continuous experience, we need gather certain information to analyze usage and performance of Sutori.
• Fulfilling any other purpose disclosed to you in connection with Sutori.

Communicating with you about Sutori

We also process the data we collect about you to provide you with relevant information about Sutori and to assist you in using Sutori if required.

These communications may include:

• Sending you information we think you may find useful or which you have requested from us about our products and services. We may send you information about the parts of Sutori you use or that may be relevant to you. While we primarily use our various product blogs to communicate this type of information and we expect to keep this type of email to a minimum, you may object to being contacted for these reasons using your personal contact information using the mechanisms provided in the Sutori service or using the information provided below.
• Conducting surveys and collecting feedback about Sutori. We do this to evaluate the effectiveness of any updates we provide.
• Delivering assistance or answering support requests. We send you the information and support you request, including technical notices, security alerts, and other administrative messages to provide assistance for problems you may encounter with Sutori or your Sutori account.

Protecting Sutori and maintaining a trusted environment

We use the data we collect to maintain Sutori as a safe and secure platform for all our users, including appropriate enforcement of Sutori policies, as well as compliance with the law and applicable regulations.

These efforts include:

• Preventing fraud, crime and abuse and the security and integrity of Sutori. This includes investigating, detecting and preventing or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities or to otherwise help protect your account.
• Protecting our and third parties’ rights and property and enforcing our Terms of Service.
• Complying with any applicable laws or regulations. This includes appropriately responding to lawful requests for information from the government or third parties through legal process.
• Contacting you to resolve disputes, collect fees and provide assistance with Sutori.
• We suggest you read through our article on how security is managed at Sutori.

Third-party analytics

We can use third-party service providers to provide site metrics and other analytics services. These third parties can use technologies discussed below, such as cookies, web beacons, and other technologies, to collect information, such as identifiers associated with your device, other applications on your device, the browsers you use to access Sutori, the pages viewed, how much time you spend on a page or Sutori overall, links you clicked, and activity information (for example, study sessions you have completed). This information can be used by Sutori and third-party service providers on behalf of Sutori to analyse and track usage of Sutori, determine the popularity of certain content, and better understand how you use Sutori. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their collection, use and disclosure of your information.

Other uses

We may process data for any other purpose disclosed to you in connection with Sutori from time to time. If we intend to process your personal data for a purpose other than that set out above and which is not compatible with the original processing purpose, we will provide you with relevant information prior to such processing and will obtain your consent where necessary.

List of third-party service providers

At Sutori, we use third-party services that fill a variety of functions (support chat, hosting, analytics, etc.). Data protection agreements are in place for all these services, guaranteeing the privacy and security of users' data.

On Sutori, you can also embed content from external websites (such as a video from Vimeo or a song from Spotify). Here is the full list, with some of these highlighted below.

How we use cookies and other similar technologies

Technologies such as cookies, beacons and scripts are used by Sutori and our partners' affiliates, or analytics or service providers, to collect and store data about our users in order to provide the Service in accordance with our agreement with you under the Terms of Service and are an essential technology for allowing Sutori to pursue our legitimate interests in operating and improving the Service.

Cookies

Cookies are small pieces of text sent to your browser by a website you visit. The cookies are set by third parties who deliver services on our behalf. Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.

You also can learn more about cookies by visiting this site , which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used on Sutori, you may not be able to take full advantage of the Service.

We begin collecting information about you or from activity on devices you use as soon as you use the Service. By using the Service, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Policy. These technologies are also used for analyzing trends, administering the site, tracking how users use and navigate the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Web beacons

Web beacons are electronic images that can be used in emails. We use web beacons to understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

Local Storage

We use Local Storage to support the integrity of our registration process and to retain your preferences and account settings. Various browsers may offer their own management tools for removing data from Local Storage, so we would encourage you to review the practices and policies of your browsers.

How your information is shared

Information you choose to share on Sutori

Certain information about you or activities you perform on Sutori may be displayed publicly, for example, information included on your user profile and stories you have made public. Whenever possible, we provide you with choices about the privacy of your information on Sutori. For example, we provide you the ability to control the privacy settings of your stories. Please note that all stories you create on Sutori are private by default.

Comments you post on stories may be viewable by other users of Sutori and the general public and you should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your personal information from these areas, contact us at privacy@sutori.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How Sutori shares this information

Sutori does not share your information unless one of the following conditions applies:

With your consent

We will share personal information with companies, organizations or individuals outside of Sutori when we have your consent to do so.

For external processing

Sutori provides personal and non-personal information to our partners, trusted organizations, vendors and other affiliated organizations to process it on our behalf. Some of these contractors and affiliated organizations may be located outside of your home country. Our providers process data in accordance with our instructions, Privacy Policy and any other appropriate confidentiality, security or other requirements we deem necessary in order to comply with Sutori’s obligations. By using Sutori, you agree to allow these companies to process your data on our behalf, regardless of where they are located.

We regularly update a list of our partners, service providers and sub-processors, which you can view on this privacy policy.

To respond to legal and other requests and to prevent harm

Sutori will share personal information with companies, organizations or individuals outside of Sutori if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Respond to or meet any applicable law, regulation, legal process or other enforceable governmental request.
• Enforce our Terms of Service, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security or technical issues.
• Protect against and prevent harm to the rights, property or safety of Sutori, our users or the public as required or permitted by law.
• If Sutori is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Managing your account

You remain in control of the information you provide to Sutori. You may review, edit or delete any information you submit to us at any time by signing into your Sutori account; however, deletion of this information may restrict your ability to effectively use the Service. You may also delete your account at any time. If you delete your account, all the stories that you've created will also be also deleted in accordance with our data retention practices.

For users under 13, the parent also retains control of the information the child provides to Sutori. Parents may review, edit or delete their child’s account’s content or account at any time by signing into the child’s account. If the parent deletes the account, all the stories the child created are also deleted. A parent may request updates or corrections to an account’s registration information by contacting privacy@sutori.com. We will respond to these requests within a reasonable timeframe.

How long we retain your information

Sutori retains your personal information for as long as your account is active, to fulfill our legitimate business purposes, or to comply with our legal obligations. When these conditions no longer exist, Sutori removes that information in accordance with our standard deletion processes. Sutori may retain and use non-personal information, including information which has been de-identified, aggregated, or anonymized, indefinitely.

How we secure your information

The security of your personal information is important to us and Sutori takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personal information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our website and apps are protected by HTTPS encryption. If you have any questions about security on our website, you can contact us at security@sutori.com.

If we know or have reason to know of a systems security breach by an unauthorized party of your user data where that data is being or is likely to be used for an unauthorized purpose, we will promptly notify you so that you can take appropriate steps. Please consult our breach plan and policy for more information.

How “Do Not Track” requests are handled

Sutori does not support “Do Not Track” requests.

Changes to this privacy policy

Sutori reserves the right to modify this Privacy Policy at any time, so please review it frequently. If we materially change how we use your personal information, we will notify, by email, and/or by means of a notice on our website prior to the change becoming effective. If you disagree with these changes, you can delete your account at any time and/or stop using the Service. Your continued use of the Service constitutes your acceptance of any changes to this Privacy Policy.

If we make material changes to how we collect and use personal information from children under the age of consent, we will notify parents by email and, when appropriate, obtain additional parental consent for the new uses of the child's personal information.

Contact us

Owner contact email: data-controller@sutori.com

Definitions and legal references