When is big not always better?

Company/Brand: Blast Radius
11-09-2006

I used to deal with a small technology shop in Vancouver. They're called Blast Radius. They used to be friendly, accommodating, affordable and humble. I didn't have any professional dealings with them for a few years.

 Recently however, I had an opportunity to work with them. To my chagrin, they don't seem to be the same company. I noticed a distinct arogance amongst the client team to the point where I didn't feel like a client or partner, simply a source of revenue. As for the price? Unfortunately, they have priced themselves right out of some smaller projects - not that they seem to mind.... I suppose they aren't interested in the small projects anyway (this is reinforced by their tendency to over-complicate the simplest of tasks).

 Overall, I feel really disapointed in a company that I used to cheer for and now find myself feeling alianated by them :-(

 

Official Replies from Blast Radius

No one from Blast Radius has replied to this story

I am authorized to speak on behalf of this company and would like to post an official response

Comments

User-default
On September 12 2006 at 08:09PM Html said:

I noticed the same thing about this firm.

They used to to passion and people at the forefront ...and now its just ego and dollars.

Cutekitten
On September 13 2006 at 03:09PM Rorytait said:

Did they also steal your lunch money and beat up your little brother?

User-default
On September 15 2006 at 11:09AM Thrag said:

Hey Rorytait,

Have you always been a smartass, or did you develop that trait recently? You wouldn't happen to work for BR would you? I thought this was for some frank, honest discussion about experiences....if you have a different experience, share it. Just keep your cheap shot comments to yourself.

BTW, my little brother would kick your little brother's ass :-)

Cutekitten
On September 15 2006 at 03:09PM Rorytait said:

Hey Thrag, I'm assuming you noticed the "founded and sponsored by Blast Radius" at the bottom of the page. Pretty safe to assume that lots of people from BR stop by here, since we built the damn thing. Your post felt (to some of us) like a cheap shot at BR, so I thought why not spice things up and have a little fun?

If you've got a serious gripe about BR, maybe you can tell us a little more about the details of your situation and we can respond. As it stands your comment sounded nothing more than you liked us when we were young and punk rock but now that we're "big" and have sold out and gone commercial we're just not the same. Yeah, well if your business grows, you can't manage it the same way you can when you were a hungry, scrappy startup. Starbucks was "cool" once when they only had two stores in Vancouver...

But if you're just here to slag us, then rest assured we won't take it lying down.

User-default
On September 16 2006 at 10:09AM Passport said:

Hey Thrag, interesting post - overall this co. treats their employees badly. Recently I have heard they are having a Production Push. What this means is that they are told to work over time for very small amounts of taxable cash. If you do the math, it works out to be 12 -15 dollars an hour for anywhere from 10 - 20 hours of overtime per week.

They have some sort of Jedi Mind Trick - to brain wash their employees into thinking 'they are doing it for the greater good of humanity'. ITS ONLY WEBSITES FOR FELT MARKERS PEOPLE - NOT OPEN HEART SURGERY.

I think Mr. Tait is one of these brainwashed employees. Hey Tait - let me guess your in Middle Management? You walk around with your coffee mug, swaggering and telling people about how hard you work? Your a real winner sir. Shouldn't you be somewhere...saying...."Yes sir! No sir!"?

Have a super day!

Coffee_mug
On September 16 2006 at 11:09AM Tags said:

I don't think the purpose of this site is for people to relate their experiences as a customer / client of a company and for others to express their own experiences with the same company also as customers / clients. When the company involved wades into the conversation, it becomes skewed. I think employees shouldn't be allowed to comment. Yes, they have an experience with the company but it is not the same experience that a customer / client will have and this is a customer / client experience website. And their comments are likely to be biased. Companies shouldn't be worried about slagging as I think a group conversation of honest consumers will soon balance the discussion.

Also, rorytait, if you actually work at Blast Radius and Thrag _is_ a client, you are treating him pretty poorly. I hope you are talking for yourself and not representing the company. Having the impression that a company is treating you poorly is one thing but having someone at the company tell you that they really don't value you speaks volumes.

Coffee_mug
On September 16 2006 at 11:09AM Tags said:

Whoops, that should be "I think" not "I don't think". Hey, Sutori peeps: add an edit function for comments.

User-default
On September 17 2006 at 12:09PM Thrag said:

Well Rorytait, you have confirmed that BR is arrogant (assuming that is, that you are representing the company when you speak). You should not assume that you know why I have made my comments. Personally, I have no problem with little companies growing and being successful. But in any business, when your customers start feeling that they don't seem to matter as people, then maybe its time to re-think how you view and treat them - that's all.

For the record, I did notice that this was built by you guys. Frankly, I didn't expect my posting to make it due to the content. But to give credit where it is due, your management has allowed this discussion thread to survive for many to see (assuming that your management team has seen this??). To Tags' point, you're not doing any justice to your company's rep by slagging back at me just because your company has taken some criticism. It's part of being big and successful. Get over it.

BTW, Starbuck's was never cool.

50icon
On September 18 2006 at 04:09PM John said:

OK folks. Sutori is all about free and open conversation, but these conversations are meant to focus on a specific theme: individual stories about life as a customer.

Our community guidelines are pretty clear on this. Unfortunately, some of the comments on this post are drifting pretty far from that mission. So please try to keep the spirit and intent of Sutori in mind here so we don't need to go down the comment moderation path.

Gratefully,

The Sutori-Heads

User-default
On September 19 2006 at 09:09AM Thrag said:

I agree John - I only ever meant to share my feelings as a customer. Never meant to get personal, but someone seemed to take offense and dumped on my opinion :-(

I think this is a great initiative - let's keep it true.

Cutekitten
On September 19 2006 at 01:09PM Rorytait said:

Anything posted here by me is my opinion only and does not represent the opinions of Blast Radius, its employees or anyone else associated with the company. Just me and my swaggering, coffee-mug-toting middle-management ass.

I'm a little disappointed there doesn't seem to be more appetite for a good old-fashioned flame war here on Sutori, but that's OK. I think I did misinterpret Thrag's intenions here with his/her original post, so I apologize to Thrag for that and for helping to create a shit storm where one didn't have to exist.

And God knows I don't want to piss John off and have him moderate my ability to make wise cracks on the rest of the site...

Peace y'all.

Monkey
On September 22 2006 at 03:09PM Hrytzak said:

While this posting might not be in keeping with the specific theme of Sutori, i do like some of the content relating to employees, etc. I've always wished there were a venue for this sort of comment and input.

Having worked for and heard about not so great companies I would like to see a place where people can post their experiences, as employees. Whenever debating whether to accept employment at a new company or not I always try to interview as many people who have worked for that same company as possible -- having this input in one place would be great. Potential employees, as much as the employers, are buyers.

Eiko2
On September 22 2006 at 06:09PM Eikoleto said:

The purpose of this site is to help companies understand how they are perceived in the eyes of their customers. I know, because I worked on it. I disagree that employees shouldn't be allowed to comment. I believe the employee experience is just as important as the customer experience and tells you just as much about a company. Yes, employees offer a different perspective than customers, and not every employee will feel free to share negative experiences. However if employees comment, and their comments generate discussion, it means that, on some level, the company is listening. Rorytait did ask for details of the situation(s) that caused the negative experiences, and received no response. (And I can assure you, as an ex-employee of Blast Radius, that Rorytait does not walk around telling people how hard he works. He spends most of his time and energy trying to champion his team members, of which I was one, telling senior management how hard his team works and that his people should be recognized.)

As for Blast, they may not always be perfect but they do listen. I have no bias and no reason to defend them. Like many businesses they have had to grow and change, and have made mistakes along the way, but I strongly disagree that their employees and managers are all brainwashed production pushers; in fact they are some of the finest people I've worked with.

Triangle
On January 04 2007 at 08:01PM Gary_webb said:

This is rich. Blast Radius runs the site but "No one from Blast Radius has replied to this story." Which suggests why this site will not be a success - it is often dangerous and counterproductive for companies to get involved in forums like this.

But it gets even better. rorytait, apparently a lurking employee, flames Thrag and John of the "Sutori-Heads" chastises posters for taking the discussion in a direction inconsistent with Blast Radius' vision for the site. Apparently Blast Radius doesn't really believe in building online communities and doesn't understand emergent behavior.

User-default
On July 31 2007 at 09:07PM Happynation said:

So 6 months later...I have had a similar experience with Blast Radius - arrogant, complicated, and arrogant. And complicated. Oh yes, and expensive. If at the end, we had a great product, I could put the arrogance and complicated-ness aside, but the output is a C- at best. Who's the client?

The other agencies I work with are big, and good. Blast Radius - I cringe when I have to work with them. Good example of when big is not always better.

You must be logged in to comment. Log in or register now.

6 / 7
User-default
Posted by:
Thrag
Goodwill_box

Freshest Story

0 / 0

User-default

Posted by: hzhong2

Worst Best Buy - Markville Mall Markham ON

I want to Bust Buy at Markville Mall, Markham this Sunday, try to trade in my old Sony for a 50" 1080P  Sharp LCD, price tag is $1699 and trade in is standard $250, but when I proceed to ...

Read full story

Recent Additions