Try phoning them instead. A voice conversation may do a much better job of getting your question or problem across. Unlike many companies, Go Daddy doesn't try to stop you from calling: just go to their home page, click on the red "Customer Support" at the top right, and they give you their phone number even before they give you their email address. They also show the estimated wait time (6 minutes as I write this).

I've been a customer of theirs for years, and the one time I phoned them everything was dealt with effectively and politely.