
Tickled pink with JetBlue
There is just something about JetBlue that is different than the other airlines out there. Or maybe there are many things about JetBlue.
From booking on their website to picking up your bags after a long trip, as a customer, you feel appreciated. The check-in process is amazing. Their little 'do it yourself' kiosks are fun to use. They use friendly language like, "Don't worry! You're almost done!"
There are never long line ups...and if the line starts getting long, they actually put more people on the counters to serve you. They are quick and friendly and accomodate anything they can for you.
As you get onto the plane, there is a basket of headphones that says, "Believe us, yours are better" That always makes me smile. Even their little televisions on the backs of the headrests are fun: "You look good in leather" it flirts.
What I really really love about JetBlue is their lack of hierarchy. There is no First class, business class, or economy class. Just class. ;) Lots of legroom for everyone.
What else? It's in the details, truly. Always friendly. Customer empowering. Light and flirty messaging. Comfortable flying. Choice. Those amazing blue chips they serve. Televisions with trashily fun programming (vh1 lists are the best). Baby bottled waters (love those). Great prices.
Man. I wish they flew everywhere.
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Comments
Smart service, on time arrivals, minimal fuss and great service. It's amazing that other airlines get these things so wrong.
I wish they flew everywhere too so I could experience this! With Air Canada as my primary option, I have long forgotten what personalized service feels like when travelling by air.
I flew JetBlue for the first time in September and now I try to fly them whenever I go on a trip. Love the service, love the extra legroom, love the Direct TV, love the seats, love the entire process.
I'm always delayed on JetBlue! Although I do really like the TV's!
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