Tickled pink with JetBlue

Company/Brand: JetBlue
10-08-2006

There is just something about JetBlue that is different than the other airlines out there. Or maybe there are many things about JetBlue.

From booking on their website to picking up your bags after a long trip, as a customer, you feel appreciated. The check-in process is amazing. Their little 'do it yourself' kiosks are fun to use. They use friendly language like, "Don't worry! You're almost done!"

There are never long line ups...and if the line starts getting long, they actually put more people on the counters to serve you. They are quick and friendly and accomodate anything they can for you.

As you get onto the plane, there is a basket of headphones that says, "Believe us, yours are better" That always makes me smile. Even their little televisions on the backs of the headrests are fun: "You look good in leather" it flirts.

What I really really love about JetBlue is their lack of hierarchy. There is no First class, business class, or economy class. Just class. ;) Lots of legroom for everyone.

What else? It's in the details, truly. Always friendly. Customer empowering. Light and flirty messaging. Comfortable flying. Choice. Those amazing blue chips they serve. Televisions with trashily fun programming (vh1 lists are the best). Baby bottled waters (love those). Great prices.

Man. I wish they flew everywhere. 

Official Replies from JetBlue

No one from JetBlue has replied to this story

I am authorized to speak on behalf of this company and would like to post an official response

Comments

User-default
On August 17 2006 at 09:08AM Jotade said:

Smart service, on time arrivals, minimal fuss and great service. It's amazing that other airlines get these things so wrong.

84433314_e401ed8ebe
On August 23 2006 at 10:08AM Cherylmin said:

I wish they flew everywhere too so I could experience this! With Air Canada as my primary option, I have long forgotten what personalized service feels like when travelling by air.

User-default
On January 05 2007 at 08:01AM Jeanineguidry said:

I flew JetBlue for the first time in September and now I try to fly them whenever I go on a trip. Love the service, love the extra legroom, love the Direct TV, love the seats, love the entire process.

James_close
On February 13 2007 at 01:02PM Kimmiekm said:

I'm always delayed on JetBlue! Although I do really like the TV's!

You must be logged in to comment. Log in or register now.

7 / 1
Tarahead_mar
Posted by:
missrogue
Goodwill_box

Freshest Story

2 / 0

User-default

Posted by: AnaF

DO NOT BOOK WITH THIS COMPANY

We booked moving with this company roughly a month ago, wanting to do everything in advance in preparation for our moving especially having a 4 month old baby. We live in downtown Toronto in a 1 be...

Read full story

Recent Additions