About a couple of months ago, I was looking for a particular Nintendo DS game. I went to Superstore but it was all sold out. I knew Superstore would be the cheapest because it was offering this coupon for $10 off on all video games and the game I was looking for was $34. The day after, I went to Best Buy and found the game I was looking for but the price was close to $20 more than Superstore including the use of the coupon. Since Best Buy had this policy of “Lowest Price Guarantee”, I thought of testing whether it would work. I was skeptical because I heard my friends had tried it at Future Shop and it never worked. I went to Customer Service and told them that Superstore was selling for $10 cheaper plus they also have a coupon for an additional $10 off. I had the coupon but I couldn’t prove that Superstore was selling it for $34. Best Buy couldn’t do a price check since Superstore never answers their phone. But for some reason, the Customer Service at Best Buy took my word and gave me $20 dollars off on the game! I couldn’t believe it! At the end, I was a happy customer because I got my game (which was sold out at Superstore and I also got the discount). 

I also love the fact that their sales reps don’t work on a commission. So different from Future Shop because I always feel that when I shop at Future Shop, I always get paranoid and irritated when they try to approach me and ask if I want to buy so I have this strategy of avoid and dodge at all cost. Owned by the same company and yet I feel so differently about them.