Circuit City - NO Resolution In Site
***I called 4 times on 10/10/07, spoke to 4 different Circuit City employees, to try and let someone know I was sent the wrong item. Each time I would give them the same information and each time I was told it would take 2 weeks to research the information. The item that was sent to me was no longer on the Circuit City website and had come from a warehouse that no longer carried the item. I kept telling them this was not my problem; just send me what I ordered. They could not send me the correct item I paid for nor could they pick up this item and issue me a refund until it was researched. The last person I spoke to told me to take it to the nearest Circuit City store. I told him, the nearest store to me was in another state. That is why I ordered it on line. This employee, who works for Circuit City, told me to just keep what I got. It is better and more expensive than what I had ordered. I told him I could not do this. This was the same thing as stealing. I was given incident # IM692664.
***I work 60 hours a week so I do not have time to call Circuit City everyday and hang on the phone for hours at a time. Otherwise, I would have.
***I do not have the exact dates but it is on your call record that I tried 2 other times to get this issue resolved.***On 11/25/07, which was the first chance I got, I went to the nearest Circuit City located in Pensacola Florida. They informed me they could not take the item nor could they exchange the item because it was bought online. (So much for your NO HASSEL RETURNS policy) The young woman at Circuit City customer service did call the online number at 2:32 P.M. and was on hold for over an hour. The whole time I’m standing at the counter with unhappy customers lining up behind me. She spoke to Ken ID #617078 and then to a supervisor named LE ID #616020. Le told her a case worker would be contacting me in a couple of days to correct this problem. The supervisor told her to tell me to keep the Canon PIXMA MP520 All-In-One Photo Printer for all the trouble I had been having. I have the customer service representative and her manager as a witness to this. I relayed back to her that I have no use for it. It is too big and bulky. Before I left, the customer service manager told me that I could sell the PIXMA and get my money back. I told him NO. He then offered to take the PIXMA off my hands, so I wouldn’t have to take it back to Alabama. He said he would personally see that it was sent back to the correct warehouse. Now this is the same Circuit City Manager who just informed me he couldn’t take it back at that store because it was bought online. Is everyone that works for Circuit City a thief?***On 11/26/07, I received a message from a Circuit City employee who told me there were incomplete details for case #265599. I needed to call (800) 843-2489 AND HIT OPTION #1. I tried several times that week to GET THIS TAKEN CARE OF BUT COULD NOT. However I did speak to several other Circuit City employees who asked me the same questions as before and still couldn’t answer my questions.***On 12/6/07, I spoke to Jennifer about case #417152 and was told a refund had been issued.***On 12/18/07, at 9:56 a.m., I received a message from Shante who works for Circuit City. She said Donte was the case manager for #417152 and would be calling me in 2 or 3 business days with either a resolution or an update. ***On 12/19/07 I tried to reach Dontel at (800) 251-2665. I spoke to Mikeal ID #591404 who informed me that Mark was my case manager and a refund would be issued within 7-14 days. (I told him then it wasn’t going to happen and I would be calling back in January.)***On 1/8/08, I called and reached a supervisor by the name of James. He said he had no ID # but did give me his extension which is 17656. Once again I told my story. He said he had to take this to his supervisor, who he would not let me talk to, and it would either be resolved in my favor or it wouldn’t be resolved in my favor. I tried to get him to explain to me what this meant but all he would say was give him a chance to clear this up and he would be calling me. (I told him he won’t be calling me because it will not be resolved.) He asked me to verify that I wanted my original item and I wanted to keep the PIXMA too or I wanted a refund of my money and I wanted to keep the PIXMA. I tried to tell him that I never received my item or refund, I have no use for the PIXMA and it was given to me not only 1 time but 2 different times.***I placed and order back in October of 2007. Since then I have been trying to get the correct item shipped to me or get a refund of ALL my money. I have the wrong item sent to me then given to me 2 different times, and this last supervisor makes it sound like I want something for nothing. I am an honest person who has been trying to get his taken care of for 3 months. I do not understand what the hold up is.
I emailed these people:
Chief_Executive@circuitcity.com">Chief_Executive@circuitcity.com
amhenderson@kaufcan.com">amhenderson@kaufcan.com
Teresa.Finch@vdacs.virginia.gov">Teresa.Finch@vdacs.virginia.gov
Mary_Louise_Roberts@circuitcity.com">Mary_Louise_Roberts@circuitcity.com
Official Replies from Circuit City
No one from Circuit City has replied to this story
I am authorized to speak on behalf of this company and would like to post an official response
Kimber...
- Goodwill: Extremely angry
- 389 Views
- 7 Comments
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Comments
I am confused as to why you rated this neutral. I'd be angry at the very least, but I've also had my fill of Circuit City (I now throw away all ads for them w/out looking at them).
I am not familiar with this site or the rating system. It should have been listed as VERY ANGRY and I WILL NEVER do business with Circuit City again.
This seems typical of companies nowadays. I will refuse to do business with moronic, careless, and/or greedy companies that provide garbage for products AND/OR customer service.
I am starting to go one step further now and am starting to alter my purchasing habits based on the experiences of others! So.....listen up all your idiots out there running shoddy companies. Whatever you think you are doing to earn business from good people, swindling and hassling us is NOT working and will not work.
I came here to this site to do a little reading about Circuit City because I am thinking of buying a large screen TV. There is a Circuit City outlet store not even 1/4 mile from my house that I will NOT consider now.....I will go out of my way in expense and gas to make the purchase elsewhere. BUT, I will thoroughly research the place I consider.
fizixx~
Just for the record, I posted my 1st story on 1/8/08. Not 8/1/08. Their website is posting the wrong date.
I am going through the same thing right now. I am livid. I have called circuit city 4 times and been on the phone for hours so far. I ordered an Ihome alarm clock radio in silver and was sent a colortunes ihome radio with pink and cobalt blue speaker screens. It has already been referred to the senior authorities once and I was left a message to call back 800-843-2489 which is the general customer service number so of course it is now again being reviewed by the senior authorities and I should hear back in 7-14 days. This seems to be a very strange pattern with circuit city.
The last week of January 2008, I received a copy of the letter that the Department of Agriculture and Consumer Services sent to Circuit City asking them to contact them within 7 days to determine if a mutual acceptable solution could be reached. Today I received an email from Circuit City. It was an APPROVED RETURN REQUEST NOTIFICATION for the flat bed scanner that I never received. Here is the kicker----"FOR YOU CONVENIENCE, YOU MAY CHOOSE TO RETURN YOUR PURCHASE AT YOUR LOCAL CIRCUIT CITY STORE AND AVOID PAYING RETURN SHIPPING CHARGES." I forwarded their email to the Department of Agricultureand Consumer Services.
I had received emails from the BBB & letters from the Attorney General's Office in reference to my complaint. I finally received a full refund from Circuit City on February 4, 2008.
I'm not saying everyone's complaint will be resolved but I do recommend you write to the same people I did.
Even though my complaint was settled, I will never buy from Circuit City again.
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