This is a small company in the town where I reside.  In the span of two months, we had three major appliances go out on us.  We were thinking we'd get a better deal if we went with a large "box" store, but DeWaard and Bode happened to have a big parking lot sale, so we figured we'd check it out.  We were greeted by friendly, helpful people who were readily available to answer my many questions.  We ended up buying our oven/range from there.  The next month, when our washer and dryer quit working, I called DeWaard and Bode again.  The sales rep (Jordan) who helped me remembered who I was and was able to help me find a nice washer and dryer for a great price.  Now, almost a year later, our dryer has been leaving some damp clothes here and there.  I called the service department and they sent out a repair tech (Ken) within a day.  I was told Ken would be at my house somewhere between 1-3.  He was at my door at 12:59, or pretty close to.  He looked at our dryer, fixed it, and told us he was going to order a new motor, at no cost to us (they have a 1 year warranty on all their stuff).  He showed up with the new motor a few days after, early this time (he called to make sure it was ok).  Our dryer still was working iffy, so Ken came out again.  He thoroughly checked our dryer and made sure everything was working properly.  I knock on wood when I say that I haven't had a negative experience with this store yet.  They have been professional, friendly, and treat the customer as if they matter.