While I'm generally happy with my phone service, a few months ago I (somehow) got on the phone with a bell customer service rep.  After a short discussion she noticed that I had a highspeed internet and long distance bundle.  She recommended switching off that given my calling history, and move to a different long distance package which would save me money.  After asking a few questions, I agreed and she moved me to the new package.  I hung up and went about my day.

 Days later, I got into a long distance discussion with a friend who works at Bell and told them about how nice the rep was to optimize my billing.  He looked puzzled and said something to the effect of "they're moving people off that because we lose money on them.. it's an old package that you can't switch back to".

 So now I'm monitoring my long distance calls to see how this affects my overall bill.  Of course this isn't overly straightforward, however, I was a little disappointed that they would trick me into switching plans under the guise of 'optimizing my bill'.

I recently got a similar notification from Telus Mobility and am hesitant to act on it without doing my homework.

Wouldn't it make sense to have an online tool that shows your existing history, but allows you to apply different rate plans... to see how your history actually applies to that new rateplan.  Wouldn't that just make sense?