As a web designer I routinely need to get access to FTP servers and as a results deal with a lot of hosting providers. Some of my clients use Radiant, other Net nation, Telus, dreamhost, doteasy and Shaw. Dealing with these hosting providers is a real pain because they all have their way of dealing with things.

Recently I had a problem with one of my clients website. After modifying the DNS I still couldn't get the site up. During the course of a week I phoned them 4 times. On my last call, I spoke to Terry who was finally able to identify my problem. Not only did Terry fix the problem he called me the next day to see if I could see the website! I was amazed. Someone from customer server actually took the time to call me. Now that's great service.