The hotel experience always seem very generic to me until I stayed at Sedona Rouge Hotel & Spa with my sister when I went to Phoenix.

My sister went to the same hotel two weeks ago with my brother-in-law and she had a good experience there so she decided to go there again. 

Upon arriving at our hotel room, someone knocked at our door with a fruit platter, welcoming our stay. It was very strange because I never got treated like this before at a hotel. We've also got a card welcoming our stay and a $25 gift card to eat in the hotel's restaurant that was left on the table.

I don't feel just like one of the guest in the hotel. They actually value our stay here. The service was all in all very good. It might be because she came back again that we got the special treatment but it's nice to know that a company actually noticed a repeated customer and did something about it that made it special.