We've been happily receiving a bi-weekly organics box from organicsathome for about three years now.  Because our house has a carport rather than a garage, there is no good place to leave the box of fruit and veg, except on a counter in the carport.

Last week, we got home to find the contents of the box strewn all over the garage, with some pieces showing noticeable bear-sized bite marks.   

Wanting to report the ursine activity, we called up organicsathome to find out what time they delivered the box (it turns out, the box had been there for less than two hours).  They exclaimed that this had never happened before, noted that we had been with them a long time and offered to replace the box on their next trip. 

I had been frustrated with the choice of local product in their offering, and was considering switching.  However, this awesome example of customer service has kept me a happy customer, and I've stopped looking at their competitor's website for now.