Last minute travel arrangements, rushed to the airport, had a stop over ...   finally arrived just before midnight at the Hilton Garden Inn situated in Carlsbad.   I walked up to the counter for my room but was informed (with many apologies) that there had been a water leak and all available rooms were taken.  Very sorry but they would have to relocate me to a nearby resort.   They had someone there to shuttle me in their van to the resort but before I left they gave me some water and a treat of my choice.  

I was surprised when I arrived at this beautiful resort and the rooms were excellent (even better than my room at the Hilton).  It was a little inconvenient but I just had to call the next morning and they'd shuttle me back (they had a room for me the next 2 nights at the Hilton).   

Well, I was okay with just the relocation but the Hilton didn't stop there. The next evening there was a knock on my hotel door from guest services.   "We are really sorry for the inconvenience we caused you.  Please accept this basket of fruit ...."   It was an excellent basket of fresh strawberries, grapes, orange, apple and banana.   To top it all off, they didn't charge me for the night.  

1 inconvenience offset by: 
         Free water
         Free treat 
         Excellent replacement room
         Free basket of fresh fruit
         Free stay
= extremely delighted customer