WRONG COMMITMENT ON INTERNATIONAL WARRANTY ON SONY LAPTOP

Sun, 24 Feb 2008 15:34:52 -0800

I bought a SONY LAPTOP SZ460N T7200 13.3 from COMPUSA in Manhattan i.e. 551 New York via Invoice Number 285015 dated 06/26/07 costing US$ 2199.99.

I am a global traveller and when I was trying to select the best laptop for me in Manhattan, I clarified to the salesman that I should have an international warranty on it as i have had some bad experience with one more Brand while travelling. This salesman was a SONY GUY stationed in this CompUSA store and he smoothly sold me this that it is carrying the international warranty in this model etc.

Unfortunately, the hard disk crashed when I was in India and I managed to reach the Sony service station in that city in India to help me out. They said it is not carrying the international warranty and I would have to leave the laptop for a replacement of hard disk and it was costing a treasure to pay for everthing.

I called the US support number of Sony and of CompUSA and none of them were helpful at all. They kept pushing that we cannot help, the only thing they can say is SHIP the laptop at my own cost to their service center in USA from India and they would replace it and ship it back. (These calls were running in hours to understand what needs to be done and ofcourse costed me a huge amount. )

All this shipping and lead time would happen at my cost. Am i supposed to bear this stress and hassle of doing all this.... cost of calling, explaining the same case to so many people at the support side of Sony, and then realizing that it is UNFEASIBLE AND UNVIABLE TO SHIP the laptop with so much of cost and Indian customs involvement, I FEEL THAT NO ONE SHOULD BELIEVE IN WHAT THESE BIG BRANDS SAY. I am into software development business and Laptop is somethign which you need to use every other minute.

I am practically frustrated and hate SONY for it's false commitments.

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WRONG COMMITMENT ON INTERNATIONAL WARRANTY ON SONY LAPTOP