Sutori - Jules's Recent Stories

Excellent Service

Sat, 01 Sep 2007 00:02:13 -0700

This is a small company in the town where I reside. In the span of two months, we had three major appliances go out on us. We were thinking we'd get a better deal if we went with a large "box" store, but DeWaard and Bode happened to have a big parking lot sale, so we figured we'd check it out. We were greeted by friendly, helpful people who were readily available to answer my many questions. We ended up buying our oven/range from there. The next month, when our washer and dryer quit working, I called DeWaard and Bode again. The sales rep (Jordan) who helped me remembered who I was and was able to help me find a nice washer and dryer for a great price. Now, almost a year later, our dryer has been leaving some damp clothes here and there. I called the service department and they sent out a repair tech (Ken) within a day. I was told Ken would be at my house somewhere between 1-3. He was at my door at 12:59, or pretty close to. He looked at our dryer, fixed it, and told us he was going to order a new motor, at no cost to us (they have a 1 year warranty on all their stuff). He showed up with the new motor a few days after, early this time (he called to make sure it was ok). Our dryer still was working iffy, so Ken came out again. He thoroughly checked our dryer and made sure everything was working properly. I knock on wood when I say that I haven't had a negative experience with this store yet. They have been professional, friendly, and treat the customer as if they matter.

good service

Thu, 16 Aug 2007 21:05:28 -0700

I found a hard to get CD a few months back through CD Universe. The price was the best I've seen and had reasonable shipping. The CD arrived at the intended's house with a cracked CD case. The next day I received an email from yahoo asking me to rate my experience with CD Universe. I mentioned how quickly my in-laws received their CD and how easy it was for me to order, but the CD case was cracked. Later that day, I received an email from CD Universe customer service apologizing for the cracked case with an offer to replace the case. My in-laws were ok with the cracked case and delighted with the CD. I was delighted with the quality of service!

customer appreciation

Thu, 16 Aug 2007 20:33:50 -0700

Today I received a free CD in the mail from Starbucks. The reason? Just because they value my patronage. I am not as regular a fixture at Starbucks as my brother, who goes every single day, but I do have an auto reload card. Not only do I get great service at all the Starbucks I have been to, but I get this great reward as well!

Thanks Starbucks!

Circuit City dishonors Discover card coupon

Wed, 15 Aug 2007 22:31:09 -0700

A few months ago I received a coupon from Discover card stating that I could get $25 off a $200 purchase (including CDs and DVDs) at Circuit City (online and in-store). I went to the nearest location and couldn't find anything I needed, and couldn't get anyone to help me. So, I went online to do my shopping. Upon checkout, I noticed my coupon wasn't being accepted. I called Circuit City and was told my coupon code was good for something like $10 off a $150 purchase, excluding CDs and DVDs. I read EXACTLY what was printed on my coupon and was told that my coupon code did not reflect what was printed on the coupon. I felt as though I was fighting a losing battle, so I called Discover Card. They confirmed that I indeed had the right coupon and that Circuit City was wrong in not honoring my coupon. I called CC again and was told that they (CC) were in the right and Discover was wrong. I wrote a letter and sent a copy of my coupon to the CEO of Circuit City and got no response.

Now I don't even bother looking at the Circuit City ads. I have to compliment Discover Card for dealing with me better than Circuit City did.

Sears' no-good warranty

Wed, 15 Aug 2007 22:22:38 -0700

We bought a shovel last year with a 5 year warranty. This shovel broke, so we returned it to the Sears location from which we made our initial purchase. We did not have our reciept, but this brand of shovel is a Sears product. We did, however, have our credit card to which we made our shovel purchase. After being hassled by the cashier and the manager, we were told we were getting an "exception", meaning we were in the wrong and out of good faith Sears was replacing our damaged shovel. We were charged $2.17 for some kind of restocking fee. According to the warranty we should have received a new shovel at no cost to us. We contacted customer service via website and were basically told that we had to pay the restocking fee and then were given the return policy procedures (90 day return with receipt-how does that work with a 5 year warranty?)

I was not happy with my experience with Sears today.