http://sutori.com/profile/view/Joan Sutori - Joan's Recent Stories <p>Both Bell and Rogers force you to extort them into giving you even somewhat reasonable rates - i.e. literally having a quote from the other carrier and threatening them with it - and at the same time are willing to lose potential customers over a few hundred dollars.&nbsp; Which is not a lot to them; lots to a small business owner in start-up mode.<br /> </p><p>We ultimately went with Rogers, who seem at least to be smart enough to know the cost of customer acquisition vs standing firm on a few hundred dollars in hidden costs, Bell&#39;s hallmark.</p><p>&nbsp;</p><p>The learning is that you&#39;ve got to negotiate, and when we did, we did better with Rogers.&nbsp;</p> Thu, 31 Jan 2008 12:40:41 -0800 http://sutori.com/stories/view/278-Bell-Continues-to-Shock-and-Awe-with-their-Arrogance-and-Stupidity-Bell-Canada http://sutori.com/stories/view/278-Bell-Continues-to-Shock-and-Awe-with-their-Arrogance-and-Stupidity-Bell-Canada