Sutori - Stories Tagged With 'jetblue'

Tickled pink with JetBlue

Thu, 10 Aug 2006 18:13:47 -0700

There is just something about JetBlue that is different than the other airlines out there. Or maybe there are many things about JetBlue.

From booking on their website to picking up your bags after a long trip, as a customer, you feel appreciated. The check-in process is amazing. Their little 'do it yourself' kiosks are fun to use. They use friendly language like, "Don't worry! You're almost done!"

There are never long line ups...and if the line starts getting long, they actually put more people on the counters to serve you. They are quick and friendly and accomodate anything they can for you.

As you get onto the plane, there is a basket of headphones that says, "Believe us, yours are better" That always makes me smile. Even their little televisions on the backs of the headrests are fun: "You look good in leather" it flirts.

What I really really love about JetBlue is their lack of hierarchy. There is no First class, business class, or economy class. Just class. ;) Lots of legroom for everyone.

What else? It's in the details, truly. Always friendly. Customer empowering. Light and flirty messaging. Comfortable flying. Choice. Those amazing blue chips they serve. Televisions with trashily fun programming (vh1 lists are the best). Baby bottled waters (love those). Great prices.

Man. I wish they flew everywhere.

The great airline scam

Thu, 17 Aug 2006 09:46:20 -0700

First off, let me say that I should have read the fine print on the ticket. Of course, it was an e-ticket, so the fine print must be found, somehow, on a bad web site, but that's neither here nor there. I booked a round trip from San Francisco to New York on American.

My plans changed at the last minute as I had a meeting in LA. My best shot was to fly to LA and on to NY on different airlines and return on my existing return ticket. The day of my return, I called AA to check on the flight times and lo-and-behold my reservation was gone. Voided. Annulled. I was told that because I hadn't taken my outbound leg, the entire ticket was cancelled with no refund. There was no phone call (though they had a contact number) and very little sympathy. Ignorance of arcane and illogical rules, apparently, is no excuse.

I ended up paying for the difference in cost between my reservation and a new one way fare - I got lucky - it was only $75. AA said that they were "doing me a favor" because technically they didn't have to credit me the money I already spent.

What is ironic is that carriers with great customer service - JetBlue and Southwest for example - would have kept my return leg and credited me the difference! Logical and useful for travellers whose plans change.

Big carriers take note - the times are changing and you will have to change with them or become obsolete!

JetBlue Boston - NY

Tue, 13 Feb 2007 13:37:52 -0800

I travel from Boston to New York city quite a bit and thought that Jet Blue flights might be a good alternative to the train or the bus cuz they are pretty inexpensive and would be much quicker, but I have been really disappointed. The flights from Boston to NYC are always fine, but the return flights (NYC - Boston) are consistently delayed. The first time I had a delayed return flight, I was annoyed but figured it was unusual. A few days later I got a $50 coupon from Jet Blue apologizing for the delay. So I tried again. And again my return flight was delayed (for 5 hours on a Sunday night, which is very inconvenient). This time, I attempted to get on the flight before mine (which also had been delayed for hours) and the Jet Blue representative was incredibly rude to me. She would barely even look at me or speak to me when I stood at the counter of the gate. I did make it on that earlier flight, but the representative was so rude, that that is what I remember about the trip. I won't do Jet Blue from Boston to NY again.

Southwest Airlines Rivals Most Others

Thu, 15 Feb 2007 12:11:53 -0800

When JetBlue doesn't fly to my desired destination (which is often), I turn to Southwest Airlines. Their flight attendants are hands down among the best. They're actually HAPPY to see you.

The seats are comfortable, they always leave and land on time. Their fleet isn't too old like most major airlines. Their website is great!

Above all -- THEY'RE CHEAP!!!

If you haven't tried Southwest yet -- think about them for your next flight!