Sutori - Stories Tagged With 'care'

Inactive at Proactiv

Fri, 05 Jan 2007 15:09:55 -0800

I had acne. I tried stuff and then I bought Proactiv. I saw the infomercials for two years before I decided to finally buy the stuff. I bought the 30 day Sampler Kit. The first thing I don't like is that this automatically puts you in the Clear Skin Club where they charge your account and send you Proactiv every thirty days. The Proactiv didn't work for me and I didn't want this stuff anymore so I decided not to use this product anymore. I send numerous reply emails to cancel this membership and still I got no response. Yesterday, I called their Customer Service and I was on hold for thirty minutes before I could be connected to a representative. The first representative I talked to was unable to help-he said he was having computer malfuctions so I was told to call back and explain that I WAS NOT INTERESTED IN THIS PRODUCT, I WANT THE MONEY REFUNDED TO MY ACCOUNT AND I AM UNHAPPY WITH THE LACK OF CUSTOMER SERVICE! ARRRGHHH! I tried to explain to the first customer service that I was on hold for thirty minutes before I could talk to someone and I asked to be transfered to someone who had a working computer. He said, "Ma'am, we are not allowed to transfer calls-you'll just have to call back" and then he hung up in my face. After another hold for half an hour, I finally talked to someone with a working computer but she kept trying to sell me other Proactiv Products on other payment plans. She wanted to know why I didn't want to receive Proactiv anymore (duh, it didn't work). But she still insisted that I try another payment plan of sorts. I hate this Customer Service department. I was never issued a so called account number, they couldn't find my name in the system but somehow they charged my account and I have yet to recieve the product that I am supposed to return to get a full refund.

Basically, they suck. And I'm not too hot about their product either. However, what might work for Jessica Simpson and Kelley Clarkson may not work for me. I have no quams about their product actually-for some reason I broke out more after using Proactiv-but their Customer Service Department SUCKS! They are rude, inconsiderate, and incompetent.

Happy Shopping!

Vonage is the Devil

Thu, 01 Feb 2007 13:52:42 -0800

So I recently ordered a little start-up kit for Vonage Voip telephone service. I was always happy with my Lingo service, but since have moved to a non-lingo service area (I don't get it either, I mean, it's the internet, right?). I get the kit, spend an inordinate amount of time to install it, and it's broken. They sent me defective crap. Here's the low-lown: I am liable for the shipping fees to send their broken crap back to them, PLUS a cancellation fee of $39 for something that was never connected, never worked. So, just a tip. Stay the hell away from these cheating, lying bastards.

how easy is it to book a New York Marathon place?

Mon, 19 Mar 2007 11:57:30 -0800

Incredibly easy - so far the customer service from this company has been fantastic. Although I have only spoken to two members of staff, if they are anything to go by, this company operates in a totally customer focused and friendly and flexible way. Should I mention names? OK, I will, Lora - always replies to emails, always willing to help (we're a group booking so all the individual arrangements and queries are quite a test!). Just the training to do now...and hopefully positive stuff to feedback about sportstours as the event gets closer and takes place