Shaw HD

Mon, 12 Feb 2007 15:43:48 -0800

If you are thinking about upgrading to a Shaw cable HD box, keep this in mind:

Of the 15 HD channels currently available from Shaw, you only get access to about 5 of them (the 5 includes networks like ABC, NBC, CBC, etc., but don't include channels like Discovery HD and National Geographic HD, TSN HD, etc.)

In order to get these, they want you to subscribe to a package called HD premium, which is another $10/month.

This is deceiving because when you buy the HD box you are made to believe that you get all 15 channels -- not just 5.

Installations are getting tricky

Sun, 08 Apr 2007 13:00:17 -0700

I recently moved home, so in February I called sky and asked how i should go about it moving home and so forth.

I was told to clal two weeks in advance of moving so they could book an engineer for me and i would be charged £40 for the installation.

I accepted that, despite the fact that I pay what I think is way to much for SKY anyway but that a whole other story.

I called up two weeks in advance the 17th of february and I was told that an engineer couldn't come until the 7th of march, ok I'll miss one episode of lost I can live with that I thought.

On the 7th despite the sky lady i booked it with had asked for a specialist heights team to come, only one guy showed up.

They had sent the text message and the whole thing he was on time and all that worked brilliantly.

Well he couldn't install sky so he called up his office who then rebooked it for a week later.

Ok now i felt like a virgin media customerr I had lost 2 episodes of lost!

A week later one guy turned up 3 hours to early so I was not a the property I couldn't take two whole days off to wait for sky. He wasn't a specialist heights team either. he then called me said sky would contact me to book a new installation.

I called up the engineersing company and asked if they could get a guy out asap as it was their fault not sky's fault, they said nope sky would have to re book.

I asked sky again who this time gave me another 3 weeks wait.

Ok now i might as well have switched to Virgin Media, lost is over soon and i'd loose the whole 4th series!

The next date was the 1st of April, i waited..

nothing happened, i called sky on the 4th and they didn't know what had happened either.

I then decided to cancel my sky subscription for good, I was fed up.

1. Sky is expensive.
2. Sky is a monopoly
3. Sky has strange greedy ways of taking moeny from you their Direct debit is evil
4. Sky charges you almost £5 per month if you are nto on direct debit
5. Customer support has cost me £12 this month dialling the 0870 number!

So I asked the operator to put MR Mudroc is too greedy as the reason for my cancellation. They didn't have that category he said! I said they should add it and they did.

Well I though everything was good, but then i was told I couldn't get a refund for not having sky since effectively february only if I got sky installed could i have that.?

Then i was told I had 30 days cancellation time!

So all in all I was being charged £40 plus my monthly fee of £35 for two months to be able to cancel my sky subscription.

I took me a lot of angry words, ( no swearing though) and a consistant demand to talk to some one senior and don't forget about £2.35 more in telephone charges as the phone kept gettng passed form one unit to the other.

In the end I managed to get hodl of a manager who could help me and it was cancelled.

I felt violated, and if i hadn't know my rights I would almost feel obliged to stay with sky as it seemed cheaper than leaving them!

I''d have been charged £120 for nothing from sky.

But it worked out I complained and kept at it despite many times almost giving up.

I didn't win the battle about the 0870 phone bill but then thats a small fee of a total of £14 the last three months that can be written off, when considering I was almost charged 10 that if i hadn't complained.

Sutori - Stories Tagged With 'cable'

Shaw HD

Installations are getting tricky