Sutori - Stories Tagged With 'air'

Guilty of Being Loyal?

Tue, 22 Aug 2006 17:45:15 -0700

Why is it that when you fly on points with Air Canada, they seem to want to make you feel guilty for doing so during the whole experience.

Despite it being plainly clear that you are a frequent flier (elite or super elite designation, usually), as soon as you have a reward ticket that means that all staff should be unfriendly, unhelpful, and overall generally indifferent to the fact that you are on this planet.

Why?

Shouldn't the reward travel experience be the best part? Shouldn't they give you free cookies, free upgrades (if available), and celebrate the fact that you earned this trip, earned it through dozens of horrible business flights through crazy itineraries, dirty airports, car rentals and long drives, etc.?

They gotta rethink it. I want to have fun on reward travel (usually holiday time). Traveled to Asia and they just made me feel worse and worse at every touchpoint... perhaps i should have apologized to the staff members for cashing in my miles?

Southwest Airlines Rivals Most Others

Thu, 15 Feb 2007 12:11:53 -0800

When JetBlue doesn't fly to my desired destination (which is often), I turn to Southwest Airlines. Their flight attendants are hands down among the best. They're actually HAPPY to see you.

The seats are comfortable, they always leave and land on time. Their fleet isn't too old like most major airlines. Their website is great!

Above all -- THEY'RE CHEAP!!!

If you haven't tried Southwest yet -- think about them for your next flight!

Air Miles, Aeroplan and the Myth of Free Flights

Wed, 07 Mar 2007 14:21:06 -0800

We’re planning a bunch of flights in the month of April. We’re departing Canada on April 18, and making several stops before settling into Malta on or about May 1.

My wife Julie has enough Aeroplan points to fly free, round trip, to Europe. I don’t have quite enough. We booked some of our flights this morning, and there was a ridiculous rigmarole to ensure that our seats were next to each other.

She booked on Aeroplan, I simultaneously booked on Air Canada, and then we immediately called Aeroplan to get her seat moved next to mine. That’s the prescribed strategy, and it’s absurd.

But that’s not really the subject of this post. My flight on Air Canada was about CAN $750. That’s quite a good price, in my experience. Julie’s ‘free’ flight, turned out to be a little over CAN $300. That’s three hundred bucks worth of fees and, I don’t know, ‘plane oxygen usage’ surcharges. $300 is, as you know, a lot more than free. I felt more than a little screwed.

I think we can all agree. Unless you can afford the glorious first class, air travel blows.

Air Miles, Aeroplan and the Myth of Free Flights

Wed, 07 Mar 2007 14:21:06 -0800

We’re planning a bunch of flights in the month of April. We’re departing Canada on April 18, and making several stops before settling into Malta on or about May 1.

She booked on Aeroplan, I simultaneously booked on Air Canada, and then we immediately called Aeroplan to get her seat moved next to mine. That’s the prescribed strategy, and it’s absurd.

I think we can all agree. Unless you can afford the glorious first class, air travel blows.