http://sutori.com/stories/tags/Southwest Sutori - Stories Tagged With 'Southwest' <p>First off, let me say that I should have read the fine print on the ticket.&nbsp; Of course, it was an e-ticket, so the fine print must be found, somehow, on a bad web site, but that&#39;s neither here nor there.&nbsp; I booked a round trip from San Francisco to New York on American.&nbsp; </p><p>My plans changed at the last minute as I had a meeting in LA.&nbsp; My best shot was to fly to LA and on to NY on different airlines and return on my existing return ticket.&nbsp; The day of my return, I called AA to check on the flight times and lo-and-behold my reservation was gone.&nbsp; Voided.&nbsp; Annulled.&nbsp; I was told that because I hadn&#39;t taken my outbound leg, the entire ticket was cancelled with no refund.&nbsp; There was no phone call (though they had a contact number) and very little sympathy.&nbsp; Ignorance of arcane and illogical rules, apparently, is no excuse.</p><p>I ended up paying for the difference in cost between my reservation and a new one way fare - I got lucky - it was only $75.&nbsp; AA said that they were &quot;doing me a favor&quot; because technically they didn&#39;t have to credit me the money I already spent.</p><p>What is ironic is that carriers with great customer service - JetBlue and Southwest for example - would have kept my return leg and credited me the difference!&nbsp; Logical and useful for travellers whose plans change.</p><p>Big carriers take note - the times are changing and you will have to change with them or become obsolete!</p> Thu, 17 Aug 2006 09:46:20 -0700 http://sutori.com/stories/view/69-The-great-airline-scam-American-Airlines http://sutori.com/stories/view/69-The-great-airline-scam-American-Airlines <p>When JetBlue doesn&#39;t fly to my desired destination (which is often), I turn to Southwest Airlines.&nbsp; Their flight attendants are hands down among the best.&nbsp; They&#39;re actually HAPPY to see you.</p><p>The seats are comfortable, they always leave and land on time.&nbsp; Their fleet isn&#39;t too old like most major airlines.&nbsp; Their website is great!</p><p>Above all -- THEY&#39;RE CHEAP!!!</p><p>If you haven&#39;t tried Southwest yet -- think about them for your next flight! <br /></p> Thu, 15 Feb 2007 12:11:53 -0800 http://sutori.com/stories/view/174-Southwest-Airlines-Rivals-Most-Others-Southwest-Airlines http://sutori.com/stories/view/174-Southwest-Airlines-Rivals-Most-Others-Southwest-Airlines