Kenmore Elite Dryer with "Even Heat"

Wed, 14 Feb 2007 16:09:12 -0800

Does anyone have a new (purchased within the past year) Kenmore Elite Dryer with "Even Heat" on which the moisture sensor works? I have had repair people out four times. They replaced the sensors, the computer, something else; one kind of shrugged his shoulders and said "the new ones don't work like the old ones." Nobody, however, can make the moisture sensor work. The timed dry is fine, but you can get a machine with just timed dry for a lot less than this machine cost. Again, does ANYONE have a machine on which this feature works????

Sears' no-good warranty

Wed, 15 Aug 2007 22:22:38 -0700

We bought a shovel last year with a 5 year warranty. This shovel broke, so we returned it to the Sears location from which we made our initial purchase. We did not have our reciept, but this brand of shovel is a Sears product. We did, however, have our credit card to which we made our shovel purchase. After being hassled by the cashier and the manager, we were told we were getting an "exception", meaning we were in the wrong and out of good faith Sears was replacing our damaged shovel. We were charged $2.17 for some kind of restocking fee. According to the warranty we should have received a new shovel at no cost to us. We contacted customer service via website and were basically told that we had to pay the restocking fee and then were given the return policy procedures (90 day return with receipt-how does that work with a 5 year warranty?)

I was not happy with my experience with Sears today.

Sutori - Stories Tagged With 'Sears'

Kenmore Elite Dryer with "Even Heat"

Sears' no-good warranty