http://sutori.com/stories/tags/Guthy Sutori - Stories Tagged With 'Guthy' <p>I had acne. I tried stuff and then I bought Proactiv.&nbsp; I saw the infomercials for two years before I decided to finally buy the stuff.&nbsp; I bought the 30 day Sampler Kit.&nbsp; The first thing I don&#39;t like is that this automatically puts you in the Clear Skin Club where they charge your account and send you Proactiv every thirty days.&nbsp; The Proactiv didn&#39;t work for me and I didn&#39;t want this stuff anymore so I decided not to use this product anymore.&nbsp; I send numerous reply emails to cancel this membership and still I got no response.&nbsp; Yesterday, I called their Customer Service and I was on hold for thirty minutes before I could be connected to a representative.&nbsp; The first representative I talked to was unable to help-he said he was having computer malfuctions so I was told to call back and explain that I WAS NOT INTERESTED IN THIS PRODUCT, I WANT THE MONEY REFUNDED TO MY ACCOUNT AND I AM UNHAPPY WITH THE LACK OF CUSTOMER SERVICE! ARRRGHHH! I tried to explain to the first customer service that I was on hold for thirty minutes before I could talk to someone and I asked to be transfered to someone who had a working computer.&nbsp; He said, &quot;Ma&#39;am, we are not allowed to transfer calls-you&#39;ll just have to call back&quot; and then he hung up in my face.&nbsp; After another hold for half an hour, I finally talked to someone with a working computer but she kept trying to sell me other Proactiv Products on other payment plans.&nbsp; She wanted to know why I didn&#39;t want to receive Proactiv anymore (duh, it didn&#39;t work).&nbsp; But she still insisted that I try another payment plan of sorts.&nbsp; I hate this Customer Service department.&nbsp; I was never issued a so called account number, they couldn&#39;t find my name in the system but somehow they charged my account and I have yet to recieve the product that I am supposed to return to get a full refund. &nbsp;</p><p>Basically, they suck.&nbsp; And I&#39;m not too hot about their product either.&nbsp; However, what might work for Jessica Simpson and Kelley Clarkson may not work for me.&nbsp; I have no quams about their product actually-for some reason I broke out more after using Proactiv-but their Customer Service Department SUCKS! They are rude, inconsiderate, and incompetent.</p><p>Happy Shopping!&nbsp;</p> Fri, 05 Jan 2007 15:09:55 -0800 http://sutori.com/stories/view/140-Inactive-at-Proactiv-Guthy-Renker-for-Proactiv-Solutions http://sutori.com/stories/view/140-Inactive-at-Proactiv-Guthy-Renker-for-Proactiv-Solutions