BMO sucks eggs, but in a very nice, friendly and polite way

Fri, 04 Aug 2006 09:55:47 -0700

I once opened a checking account with BMO.
I even had a family friend recommend a financial planner over there, who was the nicest banker I've ever met, so I thought 'This ROCKS!'.
Except it didn't.
They started making mistake after mistake. For example, I got an RRSP loan, and I declined any insurance on it (I still have the form I signed then as proof), but I still got charged an insurance fee every month. So every month I had to pick the phone up and spend at least 15 mins to get it reversed. Once I got through to
someone at BMO, they were all nice and friendly and apologetic, and reversing the fee wasn't a problem at all.
Except it kept happening month after month after month.
Ordering cheques was another long-drawn ordeal - I gave in at the fourth incorrect batch, just couldn't put up with reordering them again (another 20 mins on the phone with a nice and friendly BMO person).
It's suprising how although they do have all the correct information on my account, the cheques always came out with typos ...
So I started counting their mistakes, and once they got up to 12 I closed the accounts and all my business with them.

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BMO sucks eggs, but in a very nice, friendly and polite way