http://sutori.com/stories/tags/American Sutori - Stories Tagged With 'American' <p>First off, let me say that I should have read the fine print on the ticket.&nbsp; Of course, it was an e-ticket, so the fine print must be found, somehow, on a bad web site, but that&#39;s neither here nor there.&nbsp; I booked a round trip from San Francisco to New York on American.&nbsp; </p><p>My plans changed at the last minute as I had a meeting in LA.&nbsp; My best shot was to fly to LA and on to NY on different airlines and return on my existing return ticket.&nbsp; The day of my return, I called AA to check on the flight times and lo-and-behold my reservation was gone.&nbsp; Voided.&nbsp; Annulled.&nbsp; I was told that because I hadn&#39;t taken my outbound leg, the entire ticket was cancelled with no refund.&nbsp; There was no phone call (though they had a contact number) and very little sympathy.&nbsp; Ignorance of arcane and illogical rules, apparently, is no excuse.</p><p>I ended up paying for the difference in cost between my reservation and a new one way fare - I got lucky - it was only $75.&nbsp; AA said that they were &quot;doing me a favor&quot; because technically they didn&#39;t have to credit me the money I already spent.</p><p>What is ironic is that carriers with great customer service - JetBlue and Southwest for example - would have kept my return leg and credited me the difference!&nbsp; Logical and useful for travellers whose plans change.</p><p>Big carriers take note - the times are changing and you will have to change with them or become obsolete!</p> Thu, 17 Aug 2006 09:46:20 -0700 http://sutori.com/stories/view/69-The-great-airline-scam-American-Airlines http://sutori.com/stories/view/69-The-great-airline-scam-American-Airlines